RETURNS AND EXCHANGES
How do I make a Return?
- Login here with your email and order number or account information! Follow the steps to initiate your return within 14 days of purchase.
- Place your original packing slip, order form or a piece of paper with your order number written on it inside your package.
- bjanime.com is not responsible for missing, damaged, or packages lost in transit.
What will the Refund Method be?
- Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment. Refunds will be issued as soon as we receive your item/s back in perfect condition.
- If you choose to be refunded in Blackjack Anime Online Credit, you will receive an additional $5 in BlackJack Anime Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.
What can be Returned or exchanged?
- Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.
- Final Sale items cannot be returned, refunded or exchanged. Gift cards cannot be returned or refunded.
- Cosplay Costumes: Please be advised that you can only exchange cosplays for the same one, but for a different size and within 5 days of receiving your order. Contact as soon as possible if there are any issues with your cosplay costume.
When will I be refunded?
- You will be refunded to your original method of payment once your return reaches our store. Please allow 3-5 business days for the refund to be reflected on your account. We will send you a confirmation email once your refund has been issued.